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We value the shopping experience of every customer. If you are not satisfied with your bedding purchase, you may request a return or refund in accordance with the following policy.
- Return Period
Customers may submit a return request within 30 days of receiving their order. Requests made beyond this period will be evaluated on a case-by-case basis.
- Return Conditions
Items must be returned in their original condition—unused, unwashed, and undamaged—with the original packaging and all included accessories, if possible. Due to the hygienic nature of bedding products, items that have been used, washed, or show signs of intentional damage are generally not eligible for return.
If you receive an item that is defective, damaged during transit, or does not match your order, please provide relevant photographs and your order details so that we may assist you accordingly.
- Return Process
Submit a return request, including the reason for the return and your order information.
Wait for your request to be reviewed and for return instructions to be provided.
Once approved, ship the item(s) to the designated return address.
Upon receipt and inspection of the returned item(s), we will process your refund.
Please do not ship any items back before receiving official return approval, as this may delay the processing of your return.
- U.S. Return Address
All approved returns should be sent to the following U.S. address:
Return Address:
314 LEAGUE AVE
LA PUENTE, CA 91744
Please use the specific return address provided during the return approval process.
- Refunds and Processing Time
Once a return is approved, the refund will be issued via the original payment method. Refunds are typically processed within 5–10 business days of approval; the actual time it takes for the funds to appear in your account depends on your bank or payment service provider.
- Return Shipping Costs
If a return is requested for personal reasons, the customer is generally responsible for return shipping costs. If the return is due to a product defect, damage during transit, or an incorrect item being sent, we will cover the return shipping costs as appropriate.
7. Order Cancellation
If you wish to cancel an order, please submit your request before the items have been dispatched, whenever possible. Orders that have not yet shipped can be cancelled upon confirmation, and a refund will be processed. For orders that have already been dispatched, the return policy will apply.
- Non-receipt of Items or Delivery Issues
If the tracking information indicates that your order has been delivered but you have not received it, or if there is an extended delay or issue during transit, please provide your order details promptly. We will assist by contacting the carrier and will offer an appropriate solution based on the findings of the investigation.
- Policy Updates
We may update this policy from time to time to reflect business adjustments or changes in applicable laws and regulations. Any updates will be posted on our website. Nothing in these terms shall limit the mandatory rights to which consumers are entitled under the law.
We are committed to providing transparent and fair after-sales service. Thank you for your trust and support.